Pollensa Paradise - Privacy Policy
Effective Date: September 2025
Company Name: Pollensa Paradise
Website: www.pollensaparadise.com
Contact Email: info@pollensaparadise.com
1. Introduction
This Privacy Policy explains how Pollensa Paradise, collects, uses, and protects your personal information when you visit or make a booking on our website: www.pollensaparadise.com
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.
2. Information We Collect
We collect personal information in the following ways:
a) Information You Provide:
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Full name
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Email address
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Phone number
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Billing address
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Payment details (via secure third-party processor)
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Guest details
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Special requests or comments
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Communication preferences
b) Information We Collect Automatically:
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IP address
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Browser type
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Operating system
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Referral URLs
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Pages visited and time spent on site
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Cookies and tracking data (see Section 6)
3. How We Use Your Information
We use your personal information to:
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Process villa bookings and payments
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Communicate booking confirmations, updates, or cancellations
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Respond to inquiries or customer service requests
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Send marketing communications (with your consent, if opted in)
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Improve website functionality and user experience
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Comply with legal obligations
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
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Villa owners/Suppliers or property managers to complete your booking
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Payment processors (e.g., Stripe, PayPal)
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Third-party service providers (villa management companies, villas suppliers & representatives of villas)
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Legal authorities, if required by law or for fraud prevention
All third parties are required to maintain the confidentiality and security of your data.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including:
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Legal, accounting, or reporting requirements
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Dispute resolution or fraud prevention
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Marketing preferences (if opted in)
6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. These may include:
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Essential cookies: Necessary for website functionality
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Analytics cookies: Help us understand how users interact with the site (e.g., Google Analytics)
You can control or delete cookies in your browser settings. For detailed information, please refer to our [Cookie Policy].
7. Your Rights (Under GDPR and Other Laws)
You have the right to:
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Access the personal data we hold about you
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Correct or update your information
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Request deletion of your data (“right to be forgotten”)
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Object to or restrict processing
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Withdraw consent at any time
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File a complaint with a data protection authority
To exercise these rights, contact us at: info@pollensaparadise.com
8. Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse.
This includes secure servers, SSL encryption, and restricted access for authorized personnel only.
9. International Data Transfers
If you are located outside of United Kingdom, your data may be transferred to and processed in countries where privacy laws may differ. By using our website, you consent to this transfer, storage, and processing.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated “Effective Date.” Continued use of the website after changes constitutes acceptance of the new terms.
12. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@pollensaparadise.com
Phone: 07935 495 650